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Split Bean Coffee

Privacy Policy

Split Bean Coffee Company Limited ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This policy explains what personal data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are registered with the Information Commissioner's Office (ICO). ICO Registration Number: ICO:00012485337.

We are a commercial coffee supplier serving businesses across the UK. This policy applies to all visitors, whether you contact us on behalf of a business or for personal use.

We are the data controller for the personal data collected through this website. If you have any questions about this policy or how we handle your data, please contact us at info@splitbeancoffee.co.uk.

What personal data we collect

We collect and process the following categories of personal data:

  • Contact and enquiry information, including your name, business name (where applicable), email address, telephone number and the content of your message, collected when you submit an enquiry form, call us or email us.
  • Customer and order information, including billing and delivery address and the details of equipment, supplies or services you order from us, collected once you become a customer.
  • Device and usage information, including your IP address, browser type, pages visited, time spent on the site and referring URLs, collected automatically when you visit our website using cookies, log files and similar tracking technologies.
  • Advertising and retargeting data, including information collected by Google, Meta and LinkedIn pixels and tags installed on our website, used to measure the effectiveness of our advertising and to show you relevant adverts on those platforms.
  • Marketing data, including your communication preferences and engagement with our emails, where you have opted in to receive marketing from us.

How we use your personal data

We use your personal data for the following purposes and on the following legal bases under UK GDPR:

  • To respond to your enquiries, prepare quotes, arrange site surveys and discuss your requirements. Legal basis: legitimate interests, and steps taken at your request prior to entering a contract.
  • To deliver the products and services you order, including arranging installation, delivery of consumables and ongoing engineer support. Legal basis: performance of a contract.
  • To send you marketing communications about our products and services, where you have opted in to receive them. For existing business customers, we may also rely on legitimate interests where permitted by law. You can opt out at any time by clicking the unsubscribe link in any email or by contacting us directly. Legal basis: consent or legitimate interests.
  • To improve and optimise our website using analytics data from Google Analytics. Legal basis: legitimate interests.
  • To display targeted advertising to you through Google Ads, Meta (Facebook and Instagram) and LinkedIn, based on your browsing behaviour and interactions with our website. Legal basis: consent, managed through our cookie consent tool.
  • To measure the effectiveness of our advertising campaigns using conversion tracking pixels provided by Google, Meta and LinkedIn. Legal basis: consent, managed through our cookie consent tool.
  • To comply with our legal obligations, including UK tax, accounting and consumer law. Legal basis: legal obligation.

Cookies and tracking technologies

We use cookies and similar technologies on our website. These include essential cookies required for the site to function, analytics cookies to understand how visitors use our site, and advertising cookies to deliver relevant adverts to you on other platforms including Google, Meta and LinkedIn.

You can manage your cookie preferences at any time through our cookie consent tool. For more information, visit www.allaboutcookies.org or read our full Cookie Policy.

Third parties we share your data with

We share your personal data with the following third parties where necessary:

We do not sell your personal data to any third party.

Data retention

We retain your personal data for as long as necessary to fulfil the purposes set out in this policy, including for the purposes of satisfying any legal, accounting or reporting requirements. Customer and transaction records are typically retained for six years in line with UK tax and accounting obligations. You may request deletion of your data at any time, subject to any legal obligations we have to retain it.

International data transfers

Some of our third party service providers, including Vercel, Google, Meta and LinkedIn, are based outside the UK. Where we transfer your data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR, such as standard contractual clauses or adequacy decisions.

Your rights

Under UK GDPR, you have the following rights in relation to your personal data:

  • The right to access the personal data we hold about you
  • The right to have inaccurate data corrected
  • The right to request erasure of your data
  • The right to restrict or object to processing
  • The right to data portability
  • The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at info@splitbeancoffee.co.uk. We will respond within one calendar month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk if you believe we have not handled your data in accordance with UK GDPR.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Contact us

If you have any questions about this policy or how we handle your personal data, please get in touch.

Phone: 0191 491 1999
Email: info@splitbeancoffee.co.uk